Cancellation Policy

1. Order Cancellation Rights

You have the right to cancel your order before it is dispatched for delivery. Once an order has been dispatched, you can still refuse delivery for a full refund of the product cost.

2. Cancellation Timeline

Cancellation policies vary based on order status:

3. How to Cancel Your Order

To cancel your order:

1. Open the Navaneetham Keerai app or website
2. Go to "My Orders" or your account dashboard
3. Find the order you want to cancel
4. Click "Cancel Order" (if available)
5. Select a reason for cancellation
6. Confirm your cancellation request

You'll receive a confirmation email with your refund details.

4. Refusing Delivery

If you want to refuse your order after it has been dispatched:

• Inform the delivery executive immediately upon delivery attempt
• Do not accept or sign for the delivery
• The order will be returned to our facility
• Refund will be processed within 7-10 business days

Note: You will only be refunded the product cost. Delivery charges are non-refundable for refused orders.

5. Subscription Cancellations

For weekly subscriptions:

• Cancel anytime from your account settings
• No cancellation fees or penalties
• Pro-rata refund for unused subscription weeks
• Next subscription order must be cancelled at least 24 hours before scheduled delivery
• Refunds are processed within 5-7 business days

6. Refund Processing

After cancellation approval:

• Processing Time: 24-48 hours
• Credit Time: 5-7 business days depending on your bank
• Payment Method: Refund goes back to the original payment method used for the order
• Confirmation: You'll receive an email notification when the refund is processed

7. Non-Cancellable Items

The following cannot be cancelled:

• Orders that have already been delivered
• Orders accepted and consumed by the customer
• Orders cancelled by the customer after refusing delivery (only product refund available)

8. System-Initiated Cancellations

Navaneetham Keerai may cancel orders in the following cases:

• Payment failure or fraud detection
• Delivery address is outside our service area
• Unavailability of products due to stock issues
• Natural disasters or emergency situations

In such cases, full refund including delivery charges will be processed automatically.

9. Cancellation Confirmation

You will receive a cancellation confirmation via email and SMS containing:

• Order number
• Cancellation date and time
• Refund amount
• Estimated refund date
• Refund method

10. Dispute Resolution

If you believe a cancellation was not processed correctly:

1. Contact us within 48 hours of cancellation
2. Provide your order number and cancellation reference
3. Our support team will investigate and resolve within 5 business days
4. If refund was missed, we'll process it immediately

11. Contact Us

For cancellation inquiries or issues:
Email: navaneethamkeerai@gmail.com
Phone: +91 95668 52609
Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST