Frequently Asked Questions

We accept all major credit/debit cards, UPI, digital wallets (Google Pay, PhonePe, etc.), and net banking. All payments are processed securely through Razorpay.

Yes, you can schedule delivery up to 6 days in advance. Choose your preferred date and time slot during checkout.

Minimum order value is ₹200. A small cart fee of ₹30 applies to orders below ₹500. Free delivery is available on orders above ₹500.

You can apply promo codes at checkout. Enter the code in the "Promo Code" field and the discount will be calculated automatically.

Orders can be modified or cancelled up to 1 hour after placement if it hasn't entered preparation.

Same-day delivery is available for orders placed before 12 PM (4 PM - 8 PM delivery). Next-day delivery is available for all orders, with morning (8 AM - 10 AM) or evening (4 PM - 8 PM) slots.

Delivery is free on orders above ₹500. For orders below ₹500, a delivery fee of ₹40 applies, plus additional charges for areas beyond 8km from our location.

We deliver to selected areas in Chennai and surrounding metro areas. Check your delivery address during checkout to confirm availability.

Please ensure someone is available to receive the order. You can contact our support team to reschedule if you're unavailable.

All orders are packed in insulated boxes with ice packs to maintain freshness throughout the delivery.

Yes, all our products are 100% organic and sourced from certified organic farms. We use no pesticides or harmful chemicals.

We guarantee fresh, quality products. If you receive damaged items, report within 2 hours of delivery with photos and we'll provide a full refund or replacement.

Yes, you can choose specific products, quantities, and delivery dates. For special requests, please mention them in the order notes.

Yes! We offer flexible weekly combo subscriptions with free delivery. You can skip weeks or cancel anytime without penalty.

Our fresh produce typically lasts 5-7 days when stored properly in the refrigerator. We recommend using them within 2-3 days for optimal freshness.

Sign up using your email, phone number, and create a password. You can also sign in with your Google account.

Once your order is placed, you can track it in real-time from your account. You'll receive SMS updates for each stage.

We offer full refunds for damaged items, incorrect orders, or cancellations before delivery. Refunds are processed within 5-7 business days.

Fresh produce cannot be returned. However, if you receive wrong items, we'll replace them in your next delivery at no cost.

Email navaneethamkeerai@gmail.com with your request to delete your account. We'll process it within 7 business days.

Yes, all payments are processed through Razorpay, one of India's most secure payment gateways. Your payment data is encrypted and PCI-DSS compliant.

This may happen due to multiple failed login attempts. Please use the "Forgot Password" option to reset your password.

Log in to your account, go to "Profile" and click "Edit" to update your personal information.

Yes, you can save up to 5 delivery addresses. Select the appropriate address during checkout for each order.

You can reach us via email (navaneethamkeerai@gmail.com) or phone (+91 95668 52609) Monday-Saturday, 9 AM - 6 PM IST.