Refund Policy

1. Refund Eligibility

Refunds are available for the following scenarios:

• Damaged or spoiled products received
• Incorrect items delivered
• Order cancellation before delivery
• Failed payment transactions
• Duplicate charges

2. Non-Refundable Items

The following are non-refundable:

• Successfully delivered fresh produce (no returns on perishable items)
• Orders accepted and consumed by customer
• Optional add-ons like eco-friendly packaging
• Delivery charges (for completed deliveries)

3. Refund Process

To request a refund:

1. Contact us within 2 hours of delivery for damaged/missing items
2. Provide order number and photographic evidence
3. Submit your refund request via email to navaneethamkeerai@gmail.com
4. Our team will review and approve within 24 hours
5. Refund will be processed to your original payment method

4. Refund Timeline

Processing Time: Refunds are processed within 5-7 business days after approval

Credit Time: Depending on your bank/payment provider, the credit may take an additional 2-3 business days to appear in your account

5. Partial Refunds

If only some items in your order are damaged or missing, we will refund only those items. If the remaining order value is below our minimum order requirement, we will refund the entire order including delivery charges.

6. Order Cancellation Refunds

Before Preparation: Full refund including delivery charges if cancelled before order preparation begins

During Preparation: Full refund minus ₹20 processing fee if cancelled during preparation

After Dispatch: No refund available; delivery will proceed. However, customer can refuse delivery for full refund

7. Subscription Refunds

Weekly Subscriptions: Can be cancelled anytime with full refund of remaining balance

Pro-rata Refunds: Calculated based on remaining delivery dates in your subscription

8. Payment Method Refunds

Refunds are credited to the original payment method:

• Credit/Debit Card: Refunded to card; may take 5-7 days to appear
• UPI/Digital Wallet: Refunded directly; appears within 2-3 hours
• Bank Transfer: Refunded to registered bank account

9. Dispute Resolution

If you disagree with our refund decision:

• Request an escalation within 7 days of our decision
• Provide additional evidence or documentation
• Our management team will review within 5 business days
• We will communicate our final decision via email

10. Contact Us

For refund inquiries or to submit a refund request:
Email: navaneethamkeerai@gmail.com
Phone: +91 95668 52609
Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST